FAQ

Frequently Asked Questions

1 . Are your products natural?

Yes. We focus on natural, carefully sourced ingredients designed to support wellness and gentle everyday care.

Our products are formulated to be gentle. However, we recommend a patch test before regular use, especially if you have sensitive skin.

Delivery timelines vary by location. Most orders arrive within the estimated shipping window shown at checkout.
Orders can be cancelled only before dispatch. Once shipped, cancellations are not possible.
Due to the nature of our products, items are non-returnable. Replacements are available only for damaged or missing items with valid proof.
A continuous unboxing video starting before opening the seal is required to process any replacement request.
Yes. International delivery timelines may vary and customs charges, if applicable, must be paid by the customer.

You can reach us via email or the contact form on our website. Our support team will assist you promptly.